Celcom DNS Issues Impacting Website Access (Aug 23-27, 2024) | Back to Normal Now!
Dear Valued Customers,
We would like to inform you that from last Friday (August 23, 2024) until Tuesday afternoon (August 27, 2024), some users on the Celcom network may have experienced difficulties accessing our website. After thorough investigation, we found that this issue was caused by an upgrade of the DNS servers managed by Celcom. Devices using Celcom's DNS servers may have encountered this issue, whereas users utilizing Google DNS were not affected.
Attached with the official response from Celcom.
We sincerely apologize for the inconvenience this has caused. We are committed to ensuring that customer satisfaction remains our top priority. We will do everything in our power to resolve all technical issues, as your trust and support are extremely important to us.
If you have any questions or need further assistance, please feel free to contact us.
Thank you for your understanding and support!
28 Aug 2024
